By Seun Ibiyemi
MTN Nigeria has announced plans to compensate subscribers affected by poor network quality, in line with a directive from the Nigerian Communications Commission (NCC).
The telecom operator disclosed this in a statement on Thursday, noting that customers in impacted areas where service shortfalls were recorded would receive compensation for disruptions experienced between November, December, and January.
Although MTN did not specify the exact start date for the compensation rollout, the Executive Vice Chairman of the NCC, Aminu Maida, stated during a media interaction that subscribers would begin receiving compensation from Friday, April 24, 2026.
According to MTN, all eligible subscribers in affected locations will be compensated in line with the framework approved by the regulator.
The company stated that “all consumers within the affected areas where service shortfalls were recorded will receive compensation for the operating periods of November, December, and January.”
While MTN did not disclose the form of compensation, the NCC clarified that affected customers would receive airtime.
Beyond the immediate compensation exercise, MTN reiterated its commitment to improving service delivery and reducing disruptions.
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The company said it would continue an aggressive capital expenditure programme aimed at strengthening network quality and expanding capacity.
Planned interventions include accelerated infrastructure upgrades to support rising demand for data and voice services, improved network resilience, and closer collaboration with tower infrastructure providers.
MTN also cited environmental and third-party disruptions as key factors affecting network uptime, while assuring subscribers of its commitment to working with relevant stakeholders, including law enforcement agencies, to address these challenges.
