By Seun Ibiyemi
The Nigeria Customs Service (NCS) Federal Operations Unit (FOU) Zone ‘A’ has organised a reputation management workshop aimed at strengthening professionalism, enhancing stakeholder relations and building public confidence among its officers.
The Comptroller in charge of the unit, Gambo Aliyu, made this known during the workshop held on Tuesday, February 24, 2026, where he underscored the critical role of reputation in modern public service.
“Public trust stands as our most precious asset. Reputation is far more than a personal virtue; it forms the bedrock of our institution’s integrity, effectiveness and long-term success,” Aliyu said.
He noted that officers of the Service operate under intense public scrutiny and must consistently demonstrate professionalism in their conduct and engagements.
According to him, a single act of misconduct, poor stakeholder engagement or insensitive public communication could erode years of institutional goodwill, while sustained transparency and responsiveness would reinforce public confidence.
Aliyu highlighted recent improvements in the Service’s integrity ratings, citing recognition from Transparency International assessments as evidence of progress.
He stressed that sustaining such gains would require continuous training, ethical discipline and proactive engagement with stakeholders.
The Comptroller assured that reputation management would remain central to the unit’s capacity-building initiatives and urged participants to internalise the lessons from the workshop and serve as ambassadors of trust both within and outside the Service.
