By Seun Ibiyemi
The Federal Competition and Consumer Protection Commission (FCCPC) and the National Agency for Food and Drug Administration and Control (NAFDAC) have signed a Memorandum of Understanding (MoU) aimed at improving consumer complaints resolution and strengthening regulatory enforcement in Nigeria’s marketplace.
The agreement was signed in Abuja on Wednesday by the Executive Vice-Chairman of FCCPC, Mr Tunji Bello, who said the partnership would eliminate confusion over where consumers should channel complaints and improve coordination between both agencies.
Bello explained that the new framework would allow consumer complaints to be received and processed through a unified system, with clear referral channels guiding how cases are handled by either agency.
He noted that a designated liaison team would support implementation of the agreement to enhance coordination, reduce delays, and ensure effective response to consumer concerns.
According to him, the MoU also provides for structured information sharing between both organisations to support investigations, policy formulation, and enforcement actions.
The FCCPC boss added that the collaboration would strengthen institutional capacity through joint training programmes, technical cooperation, and continuous exchange of expertise.
He stressed that the initiative would also improve regulatory clarity for businesses, noting that consistent enforcement would make compliance more predictable while boosting consumer confidence.
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“Effective regulation is not just enforcement; it builds confidence. Where consumers trust that products are safe and their rights are protected, markets function more efficiently,” Bello said.
On her part, the Director-General of NAFDAC, Prof. Mojisola Adeyeye, described the agreement as crucial for improving consumer protection and market efficiency in the country.
She said the renewed MoU clarifies several aspects of the earlier agreement and strengthens cooperation between both agencies.
Adeyeye, however, warned that agreements must translate into action, stressing that effective consumer protection cannot remain theoretical.
“For the people that are watching us, just know that you are on our mind. In terms of product quality, safety, and efficacy, we are watching your back,” she said.
Both agencies reaffirmed their commitment to ensuring safer products, stronger enforcement, and improved protection of consumer rights across Nigeria’s markets.
