The Nigerian Shippers’ Council says its dispute resolution interventions in the first quarter of 2026 saved maritime stakeholders more than N348.8 million across the nation’s ports.
The Executive Secretary of the council, Pius Akutah, disclosed this on Tuesday during an interview with journalists in Lagos.
Akutah said the council received 32 complaints within the period, out of which 19 were resolved, one case was closed, while 12 remained under investigation.
According to him, the interventions helped port users recover or avoid losses amounting to N348.81 million.
He explained that shipping companies and agents accounted for the highest number of complaints recorded during the quarter, with 22 cases linked to them.
Akutah noted that container deposit refund disputes topped the list with five complaints, while arbitrary charges followed with four cases.
He added that other complaints handled by the council involved demurrage, missing cargo, damaged goods, wrongful discharge of cargo at ports, and service delivery failures.
READ ALSO:NCAA defends Air Peace over London flight disruption
The NSC boss said the major complainants included shippers, exporters, importers, and freight forwarders, indicating that operational challenges still persisted within the port system.
He reaffirmed the council’s commitment to ensuring fairness in port operations and improving Nigeria’s competitiveness within the West and Central African maritime corridor.
“We will sustain fairness and strengthen competitiveness across West and Central Africa,” Akutah stated.
