By Seun Ibiyemi
FCMB has raised the alarm over a growing number of ATM card swap incidents, urging customers to remain vigilant while carrying out transactions.
In a customer advisory, the bank said fraudsters are increasingly adopting tactics that involve distracting ATM users and secretly exchanging their cards during transactions, leading to unauthorized withdrawals and financial losses.
The bank advised customers to exercise caution when using ATMs, stressing the importance of not accepting assistance from strangers. It also urged users to shield the keypad while entering their Personal Identification Numbers (PINs) and to always confirm that the card returned after a transaction belongs to them before leaving the machine.
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FCMB further cautioned that customers should immediately report cases where their cards are retained, swapped, or not returned after failed transactions, noting that prompt reporting can help prevent further losses.
Reinforcing its commitment to customer security, the bank reiterated that it will never request sensitive banking details such as PINs, passwords, or One-Time Passwords (OTPs) through phone calls, text messages, emails, or social media platforms.
Customers who notice suspicious activity are advised to quickly block their accounts using the bank’s designated USSD code or contact its customer service lines and fraud desk for assistance.
The advisory comes amid increasing concerns over electronic banking fraud in Nigeria, with financial institutions stepping up awareness campaigns to protect customers and strengthen trust in digital banking services.
